Refund and cancellation policy

Cancel any time from your account or by writing to us. The plan stops at the end of the period you have already paid for, and no further payment is taken. We do not refund part-months.

Cancel within 14 days of payment for a full refund. After those 14 days the plan runs to the end of its term and is not refunded pro rata, except where the law requires it.

VAPT, vCISO, incident response and other scoped work follow the signed scope and statement of work. Cancellation, notice periods and any milestone refunds are set out in that document.

Refunds are made to the original payment method, in the original currency. Taxes are refunded where they were charged and where the law allows. Processing time depends on your bank or payment provider.

Email billing@risknox.ai from the address on the account, with the invoice or order reference. We acknowledge billing queries within one business day.